Customer Service Representative – Customer Service Departments in Tijuana at Confie Tijuana

Date Posted: 6/25/2018

Job Snapshot

Job Description

Role / Responsibilities

The Customer Service Representative must listen with attention to take care of the customer needs, questions, problems or complaints from each incoming call.

The Customer Service Representative must assist and provide clear and specific information, instructions or explanations related to the reason of the customers call; making sure the customers needs are taken care of, creating confidence and providing an excellent customer service experience.

Job Requirements

 

Job Qualifications

Here is what you will absolutely need in order to be successful in this role:

  • At least 6 months of experience working in an office/call center  environment
  • Customer Service Experience
  • Bilingual 90% English (written and spoken)
  • Office tools (Windows, Microsoft Office, basic PC Skills)
  • Keyboard abilities
  • Problem solving
  • Excellent verbal communication skills
  • Detail oriented
  • Precision
  • Team work
  • Time management
  • Organized
  • Multi-task
  • Ability to work under pressure
  • Patience
  • Adaptability
  • Punctuality
  • Assistance
  • Honesty

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